Refund Policy

Business Name: The Neurospicy Nutritionist
Effective Date: +447518926427

We value your trust and are committed to fairness and transparency in our services. This Refund Policy explains when refunds may be granted for online nutrition coaching services.

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1. Statutory Rights

• Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your booking within 14 days of purchase for a full refund, unless the service has already been provided (e.g., a coaching session has taken place or resources have been delivered).

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2. Refunds Before Services Begin

• If you cancel your booking more than 48 hours before your scheduled session, you are entitled to a full refund.

• If you cancel within 24–48 hours of your session, a 50% refund will be issued.

• Cancellations made less than 24 hours before the session, or failure to attend (no show), are non-refundable.

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3. Refunds After Services Begin

• Once a coaching session or package has started, refunds will not be issued for services already delivered.

• Partial refunds may be considered for unused portions of multi-session packages, at our discretion.

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4. Rescheduling Instead of Refunds

• Clients are encouraged to reschedule instead of cancelling.

• Rescheduling is free with 24 hours’ notice.

• Rescheduling within 48 hours will incur a 50% fee.

• Rescheduling within 24 hours will incur a 100% fee of the rescheduled session.

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5. Exceptional Circumstances

• We understand emergencies happen. Refunds or credits outside of the above terms may be granted at our discretion in cases of illness, family emergency, or other extenuating circumstances.

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6. Provider Cancellations

• If we (The Neurospicy Nutritionist) cancel a session, you will be offered a new appointment or a full refund.

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7. Contact for Refunds

To request a refund, please contact us at:
cliftongemma@hotmail.com
+447518926427

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Refunds will be processed to your original payment method within 7–10 business days.